Your satisfaction and peace of mind are our top priorities. We want to assure you that if, for any reason, the vehicle you booked does not show up as scheduled, we will promptly provide you with a full refund. Our commitment to delivering reliable and dependable service is backed by this refund policy, ensuring that you receive the quality service you expect.

If you ever encounter such a situation or have any concerns about your booking, please reach out to us immediately, and we will take swift action to address the issue and process your refund. Your trust in our services is essential to us, and we are dedicated to making your experience as smooth and hassle-free as possible.

We are committed to providing you with a punctual and reliable service, and we work diligently to ensure that our partners reach our customers on time. However, we understand that unforeseen circumstances can occasionally lead to delays. If you experience any delays or issues with your scheduled vehicle, please do not hesitate to contact us.

In the event of a delay, we will take immediate action to assist you. This may include providing you with an alternative vehicle to ensure your travel plans are not disrupted. Your comfort and convenience are our top priorities, and we will do everything we can to resolve any issues promptly and effectively.

Your satisfaction is essential to us, and we are here to make your travel experience as smooth and stress-free as possible. If you encounter any problems or have any concerns, please reach out to us, and we will assist you in finding a suitable solution.

Thank you for providing the information regarding our booking date change policy. We understand that sometimes plans change, and you need flexibility. Here's a summary of our policy:

Booking Date Change Policy:

• You can change the date of your booking free of charge if the request is made up to 3 days before the originally booked date.
• If you request a date change within 3 days of the booked date, our cancellation policy will apply, and there will be a cancellation charge as per the policy.

This policy demonstrates our commitment to accommodating changes in your travel plans while also ensuring fairness and clarity regarding cancellation charges. If you have any more questions or need assistance with changing your booking, please do not hesitate to contact us. We are here to help you with your travel needs.

Thank you for providing clarification. To make a card payment on our platform, it is essential to input the card holder's details for security and verification purposes. However, when booking a car, you have the flexibility to enter the name of any individual who will be using the car. This ensures convenience and ease of booking for our customers.

Please rest assured that your payment information will remain secure and confidential, as previously mentioned, due to our partnership with EBS and the use of secure encryption technology.

If you have any more questions or require further assistance with your booking, please do not hesitate to contact us. We are here to provide you with a seamless and secure booking experience.

Your safety is our top priority, and we want to assure you that using our site is completely secure. We have partnered with EBS for our payment gateway services, which means your financial transactions are processed with the utmost security measures in place:

1. 128-bit SSL Encryption Technology: EBS employs 128-bit SSL (Secure Socket Layer) encryption technology, which is known for its robust security standards. This technology ensures that all data transmitted between your browser and our website is encrypted and secure.
2. VeriSign Certification: EBS is certified by VeriSign, a renowned and trusted digital security provider. VeriSign certification attests to the high level of security and reliability of EBS's payment processing services.
3. No Card Details Stored: We want to emphasize that we do not store any of your card details. This ensures that your sensitive financial information remains confidential and is not retained on our servers.

By partnering with EBS and adhering to these security practices, we aim to provide you with a safe and secure platform for all your payment transactions. You can use our services with confidence, knowing that your financial data is well-protected. If you have any further questions or concerns, please feel free to reach out to us.

Intercity car rental fares are composed of various elements, as detailed below for a clear understanding:

1. Per Kilometer Rate:
The per kilometer rate is the fundamental rate charged for every kilometer traveled. This rate can vary depending on the car model and the rental operator you choose.

2. Minimum Kilometers Charged Per Day:
There is a minimum distance charge applicable for each day of usage. Typically, the minimum distance charged per day is set at 120 kilometers. To illustrate this, consider the following example for clarity: If you rent a vehicle for 3 days, the minimum charge will be calculated as 3 days * 120 kilometers/day = 360 kilometers. If your actual combined usage for the three days is less (e.g., 200 kilometers), you will still be charged for the minimum of 360 kilometers. Conversely, if your usage exceeds 360 kilometers, you will be charged for the actual kilometers traveled.

3. Definition of a Day:
A "day" is defined as the period from 12 midnight to the next day's 12 midnight for all calculation purposes.

We hope this breakdown of intercity car rental fare components clarifies how charges are determined. If you have any further questions or require additional information, please feel free to reach out to us.

Local car rental fares consist of several components, outlined below for clarity:

1. Base Fare:
The base fare is the initial rate that will be charged for your car rental. These base fares are typically offered in two packages: 4 hours/40 kilometers and 8 hours/80 kilometers.

2. Additional Kilometer Charges:
If your actual travel distance exceeds the kilometers included in the base package, you will be required to pay an additional amount per extra kilometer traveled.

3. Additional Hour Charges:
If your rental duration surpasses the hours specified in the base package, you will incur an additional fee for each extra hour beyond the package hours.

We trust that this breakdown of local car rental pricing components helps you understand how charges are calculated. Should you have any further inquiries or require additional information, please do not hesitate to contact us.

Local, Transfer, and Outstation Car Rental Services

Local Rental:
Our local rental service offers two packages:

• 8 hours/80 kilometers (12-150): This package provides flexibility for your local travel needs. You will be charged based on either the hourly rate or the distance covered, whichever is applicable within 8 hours or 80 kilometers. If you require more time or distance, you can extend your package up to 12 hours or 150 kilometers. After reaching these limits, a different package rate will apply.

Local Transfer:
Our local transfer service is designed for short trips, including transfers to and from airports, railway stations, bus stands, residences, hotels, and factories. The package includes:

• 4 hours/40 kilometers: You will be charged based on this package, allowing you to complete your local transfer within the specified time and distance. If you need more time or distance, you can extend the package up to 6 hours or 60 kilometers. Beyond this limit, the next package rate will be applied.

Outstation Travel:
For outstation travel, we calculate charges on a per-day basis, considering one calendar day from midnight to midnight (0000 Hrs. to 2400 Hrs.). Additional charges will apply for any extra days and the distance covered during those days.

We hope this information provides clarity regarding our car rental services for local, transfer, and outstation travel. If you have any further questions or require assistance, please feel free to reach out to us.